Subject: Fwd: English Language Test - Shivam Swaraj
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 20 Oct 2022 11:25:02 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Shivam Swaraj <[email-masked]>
Date: 20 October 2022 at 16:07:50 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Shivam Swaraj
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shivam Swaraj    /  (201301) 9708140273    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  From : babyshop.com. [email-masked]
To: Customer 1 . [email-masked]
Date: DD/MM/YY

Subject : Regarding shipment of your order

Hi, Customer 1
We had shipped your order of 1 hand bag( Order no. X ) to the courier company 14 days earlier . But , we regret to inform you that the address that you have mentioned was not correct, therefore the delay . So , we request you to please mail us the correct address so we can ship you desired product as soon as possible
Thank you for shopping !
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   From : Homebox team. [email-masked]
To : Abdul . [email-masked]
Date: DD/MM/YY

Subject: Product return request
Hi, Abdul
We apologize for the inconvenience caused.
As you have mentioned that the product is damaged by scratches, our team will verify for the same . According to our company policy the damaged product are eligible for replacement or refund . Our team will reach out to you soon .
We appreciate you patience and cooperation

Yours sincerely
Customer care
Homebox team