Subject: English Language Test - Eram Fatima
From: Eram Fatima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 06:46:12 -0400

| | Foreign Language Screening Test

Name | Eram Fatima     /  (110054) 9560208590    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From  : [email-masked]
To : [email-masked]
Re: Inquiring about my order.

Dear babyshop customer,
I am so sorry to hear that you did not received your hand bag that we have sended.  It's  been almost 14 days and you must be feeling really overwhelmed right now and I understand that. I hope you accept my apology on behalf of the company.

We would like to inform you that we had already shipped your order and handed over to our courier partner same day when the order was placed  but now after contacting with our courier partner  they said they were unable to find your address as according to them it's incorrect. We would like to make this right by sending your hand bag to another address. If you would like, please write us another preferable address for example your work place or relative's address so that our courier company can find you.

Thank you for contacting us. Customer satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

Sincerely,
Eram Fatima

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From : [email-masked]
To : [email-masked]
Re: Complain about TV cabinet

Dear Abdul,
Thank you for contacting us about the scratched TV cabinet you received. I am very sorry this has happened and wish to make it right for you.

Sir, I am sorry to inform you that we can not give your money back because it's against the policies of our company but we can surely exchange your scratched TV cabinet with a new one. We are sending you another unit, which I personally inspected for damage before shipping.

I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future.

Thank you,
Eram Fatima

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