Subject: English Language Test - ABU SHAHMA
From: ABU SHAHMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 05:36:47 -0400

| | Foreign Language Screening Test

Name | ABU SHAHMA    /  (91) 9335684750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi !
This is Abu Shahma , customer service representative from baby shop. Com company.
You have ordered for a hand bag from our store and after receiving your order my shipping partner shipped it on your given address.
I request you please update your correct address.
Thank you
From baby shop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I am Abu Shahma from baby shop. Com. You have purchased a TV cabinet from our online shop and our team has installed it on your wall. When we installed it, it was good and there was not scratch in it.
If you want to change that item please place an order for replacement, otherwise return it in the prescribed formet within given time limit.
Thank you
Customer service representative from babyshop. Com

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