Subject: English Language Test - Ashish sahani
From: Ashish sahani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 03:45:16 -0400

| | Foreign Language Screening Test

Name | Ashish sahani    /  (110042) 9654210117    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Mam\Sir

This email is in response to the email received by you on 20-10-2002

we tried to reach at your location to give you yours ordered handbag unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Regards,
Ashish
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

This email is in response to the email received by you on 20-10-2002
I do understand the issue with your order tv cabinet will be replaced and will get the new unit and our team will resolve this issue as soon as possible.
we apologize for this inconvenience.

Regards,
Ashish
Homebox Team,

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