Subject: English Language Test - Uzra Parwez
From: Uzra Parwez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Oct 2022 02:10:28 -0400

| | Foreign Language Screening Test

Name | Uzra Parwez    /  (91) 8700865250    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

Greetings of the day!

Thank you so much for taking time to write us.
We regret the inconvenience caused to you and appreciate your cooperation in this regard.

Based on your email, we would like to inform you that as we have received feedback from our online team your address has been wrong so kindly provide us your recent address along with area pin code so that we can assist you.

Best regards
Uzra
Customer Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Ma'am,

Greetings of the day!

Thank you so much for taking time to writing us. We value your trust and will do our best to continue to give you the kind of service you expect.

We apologize for the inconvenience caused to you by Homebox.

Based on your email. We would like to inform you that we have arrange a re-visit at your place to diagnose the further issue and they will do the needful at the earliest.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

Best regards,
Uzra
Homebox Team

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