Subject: English Language Test - Basit Ali
From: Basit Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 07:04:54 -0400

| | Foreign Language Screening Test

Name | Basit Ali    /  (91) 8750868458    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo sir ,

The order was shipped by us and handed over to courier company but after reaches your given address , the given address was wrong.
So now please give the right address so that we have to proceed.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo sir ,

There is no any issue so you can come to our store and give it back to us and we replaced.
But according to our policy we will not give the money back but we replaced it .

Thank you .
Basit

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