Subject: Arabic Language Test - MD IQUEBAL ANJUM
From: MD IQUEBAL ANJUM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 04:38:06 -0400

| | Foreign Language Screening Test

Name | MD IQUEBAL ANJUM    /  (110025) 7320013790    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Great! Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve cancelled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed.

Thanks,

Iquebal.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir ,

We are sorry to announce that your refund request is rejected due to your violation against the Refund and the Return policy.
If you have further questions please contact us....

Sorry

.

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