Subject: English Language Test - Gunjan kumar
From: Gunjan kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 03:33:06 -0400

| | Foreign Language Screening Test

Name | Gunjan kumar    /  (+91) 8092626570    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir
as per your query regarding status of your order. our courier partner tried to deliver you order on scheduled time but because of some issues on your provided address as it was wrong , we are unable to deliver to you.

request you to give proper address and be available.

best wishes
thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello sir
as we have checked details regarding your order . we need some picture and videos of scratches so that we can verify with our delivery team and retailers also with the installation team so that we can proceed further.
if any found we will help you out and provide you a replacement on this .
best wishes
Thank You

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