Subject: English Language Test - Jyoti Karhana
From: Jyoti Karhana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 02:19:39 -0400

| | Foreign Language Screening Test

Name | Jyoti Karhana    /  (91) 9315932855    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | we are very sorry to inform you that your package with order number ....... could not be deliver because of the wrong address, our delivery partner was not able to fullfill your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi sir,
we are sincerely apologize that you got tv  with so many scratches, but sir according to the policy you need to check that only when it was opened just infront of the installation team , so as they left your house we could not process the request of replacement also the product is non refundable ,you can also the website .
thanks

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