Subject: English Language Test - PENUKONDA PAWAN KUMAR
From: PENUKONDA PAWAN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Oct 2022 01:47:12 -0400

| | Foreign Language Screening Test

Name | PENUKONDA PAWAN KUMAR    /  (91) 8688543688    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you sir/mam for contacting to babyshop.com....we noticed that your address was placed wrong so please keep the exact location or address to the us..we will update your address to the courier department..
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you sir for contacting home box team..we really apologize if we commit a mistake in order...our team will come within 3 days and you will get rectified with the mistake.
Thank you.

| |