Subject: English Language Test - Swati Thakur
From: Swati Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 22:43:31 -0400

| | Foreign Language Screening Test

Name | Swati Thakur    /  (91) 9882979428    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry for the trouble caused.

We would like to inform you that as checked your courier has been shipped on 05 oct 22 from our end, however the address as per their courier was wrong hence there is an delay in delivering the order.

We request you to provide the correct address so that we can assist you in a better way.

Awaiting your valuable response.

Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We regret for the trouble caused.

We understand your concern and would like to inform you that we are assigning a team to visit your place so that they can check and replace the TV cabinet.

We appreciate your patience in the interim.

Regards,
Team xyz

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