Subject: English Language Test - Sonam Thakur
From: Sonam Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 08:01:30 -0400

| | Foreign Language Screening Test

Name | Sonam Thakur     /  (91) 9084730400    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | If the customer has given wrong address then it’s difficult to reach the parcel. the delivery boy can connect by the call and can delivered the customer service easily.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | If TV cabinet received and it’s condition is not good and looking scratches on it then customer can apply return policy,it’s  replaceable or customer can get refund their money in wallet or bank account.

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