Subject: English Language Test - Rahul Bansal
From: Rahul Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 07:29:09 -0400

| | Foreign Language Screening Test

Name | Rahul Bansal    /  (110051) 9873744453    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi <<first name of customer>>

I hope this email find you well.

We received your email, in which you were asking about the status of your order. After proper checking we found that the address provided by you was not correct, and it does not exist.

Please send us the correct address as soon as possible, so that we can deliver your order timely.

If you have any further query, you can reach us at [email-masked]

Thank you
Rahul Bansal
Customer service representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I hope this email find you well.

We received your email, in which you were complaining about the scratches on the installed TV cabinet by our team. According to the policies of our organization once the cabinet installed and carefully checked by the customer, we are not responsible for any damage, because according to the document, you have already signed that you are satisfied with the product quality and services. This product is also not come under any guarantee.

If you have any further query, you can reach us at [email-masked]

Thank you
Rahul Bansal
Customer service representative
[email-masked]

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