Subject: Re: English Language Test - Kukalakunta Chandrika
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 18 Oct 2022 02:59:17 -0700 (MST)

location-Andhra Pradesh,can relocate,fresher,sound average, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, October 18, 2022 2:43:14 PM 
Subject: Fw: English Language Test - Kukalakunta Chandrika 

interview 

From: Kukalakunta Chandrika <[email-masked]> 
Sent: Tuesday, October 18, 2022 12:01 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Kukalakunta Chandrika 

	
	
			Foreign Language Screening Test 
		
	Name 	Kukalakunta Chandrika / (+91) 8688019928 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Madam, 

I am really sorry for the inconvenience. O understand this must be frustrating for you. 

Order was shipped by us, and handed over to the courier company same day when the order was placed.After knowing that you didn’t receive your product. We just have conversation with the courier company and they reached the driver about this issue. 

Unfortunately, The courier company found that their is a mistake in your address. So their is delay in your courier. So if you don’t mind can you please cross check your address and provide correct address. 

So we can inform to the courier company. They will get back to you with your product delivery. 

If you have any other questions. Just let me know and I’ll be happy to help. 

Have a nice day, 

Ck 
Customer Support 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Sorry to hear about Tv cabinet. I will sort it out for you, Happy to help you through the exchange process. I’ll just need some more details before processing exchange for you can we proceed. 

Can i have your order number that was provided by us when you placed the order. 
Size and colour of the product. 

Once you send me all the details that I provided you, I’ll process the exchange and email you a printable shipping label for the return. 

Have a nice day, 

Thanks! 
Ck