Subject: Re: English Language Test - Suman Gond
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 18 Oct 2022 02:47:50 -0700 (MST)

location-Delhi, 2y of experience,salary-21k,sound ok, will come on thursday 20st oct to take screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, October 18, 2022 2:48:33 PM 
Subject: Fw: English Language Test - Suman Gond 

interview 

From: Suman Gond <[email-masked]> 
Sent: Monday, October 17, 2022 11:21 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Suman Gond 

	
	
			Foreign Language Screening Test 
		
	Name 	Suman Gond / (+91) 6387282662 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hey abc, 

Sorry for inconvenience. 

We regret that you had to take time out of your busy schedule to write to us and follow up on your complaint. We have received an update on the complaint raised. Our team has confirmed that product with return will be processed because we are unable to deliver due to wrong address and pin code updated by you. 

While we’re happy that your issue got fixed, we promise to respond at the earliest when and if you contact XYZ Customer Care again. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. 

If you need any further information, kindly reach out. 

Sincerely, 
Suman 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hey Abdul , 

Sorry for inconvenience. 

We regret that you have received a defective product. Please accept my apologies on the behalf of my company for the inconvenience caused. 

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment. 

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective TV cabinet and will provide you a new one (of the same model) in return. 

Please feel free to contact me via phone or email if you need help with anything else. 

Sincerely 

Suman