Subject: Fwd: Candidate Name : Divyam Jalan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Oct 2022 23:03:30 -0700 (MST)

please acknowledge 

From: "Satyam Saini" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Cc: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, October 18, 2022 11:20:08 AM 
Subject: Candidate Name : Divyam Jalan 

Please Describe in 200-300 words:- 

Candidate Name : Divyam Jalan 

English Typing Speed.: 31WPM. 

Accuracy - 93%. 
Q.1. The Qualities that you have that will make you a good customer support representative? 
Ans. For a good customer support representative he should have many qualities. The representative should be a good listener. This means that he should listen to the needs of the customer, what the customer wants, what are his queries, what are his doubts about the product or services that he/she is using the company. He should listen to the customer and provide him the best possible resolution. The representative is supposed to be well attentive. For ex if the customer is having the issue regarding the product that he has purchased the company and he/she is telling many things regarding the issue, but at the same time if the representative is not a good listener then he may not be able to provide the best solution to the customer. 
The customer support representative should choose the words properly i.e. he should articulate his words properly. This means that he has to choose the right words at the right time. The representative should be a good spokesperson. He should have a command on his vacabulary and should also have a good english. 
The represenatative is supposed to have a calm and relaxing nature. This means that he should calmly listen to the needs of the customer and then give the proper answer. The CSE should not have a high temper. He is not supposed to get angry very quickly.