Subject: English Language Test - Mohd Seraj
From: Mohd Seraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 01:44:34 -0400

| | Foreign Language Screening Test

Name | Mohd Seraj    /  (91) 7080201892    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir, how can I help you?
Let me check the status, as I checked the status of your order, I got that your address was wrong,so the courier could not find the exact address of your order.
Kindly send me the correct address of your location so that courier can reach the location easily.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello Sir, as you said that you found some scratches on your TV Cabinet, don't worry Sir, my client will go tomorrow your given address,and it will be exchanged, because you have guarantee for 6 months .

| |