Subject: English Language Test - Raashid Ashraf
From: Raashid Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Oct 2022 00:51:18 -0400

| | Foreign Language Screening Test

Name | Raashid Ashraf    /  (+91) 7780998419    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir/mam my name is Raashid and i am here to help you out for the inconveince occured due to wrong address provided by at the time of purchsing by you as our courier partner has delivered it but unfortunately due to wrong address it was taken back
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir my name is raashid and i will like to help you out. Because our company allows you to exchange your product with a new one but there is no offer for refund for scratches next time you will be getting a discount on new products

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