Subject: English Language Test - Tahseen Ahmad
From: Tahseen Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 13:37:47 -0400

| | Foreign Language Screening Test

Name | Tahseen Ahmad     /  (500008) 6393802242    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam

Thank you so much for contacting us and giving us opportunity to serve.

As per checking your order : I would like to inform you that the delivery team tried to contact you at the address which you gave so please provide us the correct address so that we could help you.

Feel free to contact us if you have any other questions.

Best regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thank you so much for contacting us. We sincerely apologize for any inconvenience caused,

As per checking your order we would like to inform you that we forwarded your queries to the concerned team, they will contact you very soon to check your issue in resolving as per your request.

Feel free to contact us if you have any other questions.

Your friends
Support team

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