Subject: English Language Test - ABHIKUNJ SINGH
From: ABHIKUNJ SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 13:09:35 -0400

| | Foreign Language Screening Test

Name | ABHIKUNJ SINGH    /  (+91) 8368033982    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

Thank you for connecting us. Our courier tried to deliver your order but unable to deliver your product due to non availability of right address. Therefore, you are again requested to please send us the right address for deliver your product.

regards,

Customer care executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Sorry for inconvenience, your TV Cabinet will be replaced as soon as possible by our team.

Stay connected with us.

Regards,

Customer Care Executive
Homebox Team

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