Subject: Re: English Language Test - Shivam Agarwal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Oct 2022 08:12:00 -0700 (MST)

looking for WFH, staying in Uttrakhand 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, October 17, 2022 5:00:16 PM 
Subject: Fw: English Language Test - Shivam Agarwal 

interview 

From: Shivam Agarwal <[email-masked]> 
Sent: Monday, October 17, 2022 4:57 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shivam Agarwal 

	
	
			Foreign Language Screening Test 
		
	Name 	Shivam Agarwal / (05947) 09837244945 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Good Morning Sir, 
Shivam this side 
( Customer Service Executive) 

Team babyshop.com 

We received your query regarding checking status of your order. 

I checked and got to know that the courier tried to deliver the order to the customer but your address as per the courier was wrong. 

I suggest you to please send your current address or any other new address on which you can receive your Order. 

We will inform the courier company to deliver your order on new address. 

Thank You! 
Shivam 
( Customer Care Executive) 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Good afternoon sir, 

We received your query regarding scratches on new TV cabinet purchased by you from us. 

We are hereby to inform you that our company is ready to take your return and provide you a new TV Cabinet. 

Kindly keep the old TV cabinet in its original packed condition again and please send your address on which new TV Cabinet has to be delivered. 

Thank you! 
Shivam