Subject: English Language Test - Piyush Gupta
From: Piyush Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 09:47:41 -0400

| | Foreign Language Screening Test

Name | Piyush Gupta     /  (91) 8601916917    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Buyer

First, we want to apologize for any inconvenience our mistake might have caused you.

As per the date of delivery your order was dispatched but not delivered yet The courier Boy tried to deliver the order to the you but the Your's address as per the courier Boy was wrong

Nevertheless, we want to continue to provide you with the best service we can, so please take a look of your address or change it.We tried our best to delivered you oder as soon as possible

Kind regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We‘re really sorry that service  didn‘t turn out as expected.

We take full responsibility for the scratched TV Cabinet and the inconvenience it may have caused you.

In order to make this up to you Sorry we will not accept the request of  refund money as per company policies.We could Replace that with new unit as soon as possible.

Hopefully, this will address your problem. Do not hesitate to contact us if you have any additional feedback.

Sincerely,

[Homebox].

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