Subject: Re: English Language Test - Satish Pandey
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Oct 2022 05:36:42 -0700 (MST)

location-Delhi,1 year experienced,sound average,wrong pronunciation,salary-18k,, will come tomorrow 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, October 17, 2022 1:58:45 PM 
Subject: Fw: English Language Test - Satish Pandey 

interview 

From: Satish Pandey <[email-masked]> 
Sent: Monday, October 17, 2022 12:47 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Satish Pandey 

	
	
			Foreign Language Screening Test 
		
	Name 	Satish Pandey / (+91) 7004563955 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Ma'am, 

Thank you for writing to us. 

As I can see that your order id PO1045937645 has been shipped the same day and handed over to the courier company. 

Our courier official tried to deliver the order, but they were unable to locate the given delivery address: A-123 Shanti Niketan Delhi-110096. 

I request you to confirm the above delivery address. If In case, the address is wrong, please provide the correct delivery address along with an alternate contact number so that we can deliver the order at the earliest. 

Assuring you of our best services. 

Warm Regards, 
Satish P. 

Customer Service Officer 
Email Care Team 
babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Mr. Abdul, 

Thank you for writing to us. 

This is with reference to your e-mail dated October 17, 2022, with the Subject line: Partially damaged issues 

We regret the inconvenience caused to you due to the scratches on the TV cabinet. 

I have raised your complaint on your behalf. This is your complaint id 12345. Our concerned team will contact you within 24 hours on your registered phone number 1234567890. 

We will make sure to get your issue resolved on a priority basis. 

Assuring you of our best services. 

Warm Regards, 
Satish P. 

Customer Service Officer 
Email Care Team 
Homebox