Subject: English Language Test - Shubham Singh
From: Shubham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 06:10:20 -0400

Foreign Language
Screening Test

Name

Shubham
Singh     /  (+91) 7004203122    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello(name of the customer), Thank you for reaching out. We
appreciate your patience, and will be happy to solve this issue for you. I
'm very sorry for inconvenient. Our team have trying to solve your issue
and it will be solved soon and your product will be reached on ur given adress
please provide your address for confirmation. Thank you Mam.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hello Sir  Thank you for reaching out.
We are very sorry for that type of inconvenient. We sloved your issue very soon.
If u want to replace then you have to choose replace option and if you want to
refund then you have chhose refund option and you have to provide your account
number and IFSC code. Thank you Sir