Subject: Re: English Language Test - Kuhil Saikia
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Oct 2022 03:00:28 -0700 (MST)

stay in Mayur vihar,fresher,sound average,offered-20k, ready to contractual job 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, October 17, 2022 2:12:05 PM 
Subject: Fw: English Language Test - Kuhil Saikia 

interview 

From: Kuhil Saikia <[email-masked]> 
Sent: Saturday, October 15, 2022 7:21 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Kuhil Saikia 

	
	
			Foreign Language Screening Test 
		
	Name 	Kuhil Saikia / (+91) 7002247923 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To:[email-masked] 
From:[email-masked] 
Sub: Issue in delivery address of the order 

Dear Mr. Gupta, 

Thank you for writing to xyz company. 

We're writing in continuation to your last contact to know the status of your order with order id OD2266262 

While we were tracking your order to make sure that it reaches you on time, there was an unexpected delay in having your order delivered as the address was incorrect. 

Kindly share the correct address with two telephonic numbers so that we may further proceed. 
Extremely sorry that you had to go through this experience with us. 
In case of any further assistance please feel free to contact us on our helpline:-8393739292. 

Thanking you, 
For xyzcompany 
Customer service representative 
Kuhil Saikia 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To:[email-masked] 
From:[email-masked] 
Sub: Request for replacement or refund. 

Thank you for writing to xyzcompany. 

We apologize for the inconvenience caused to you. 

We would like to inform you that both replacement and refund is available for your order. Please confirm us accordingly. We will proceed with the same. 

In case of any further assistance please feel free to contact us on our helpline:-8393739292. 

Thanking you, 
For xyzcompany 
Customer service representative 
Kuhil Saikia