Subject: Fw: English Language Test - Ekta Verma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 17 Oct 2022 09:45:32 +0000

interview
________________________________
From: Ekta Verma <[email-masked]>
Sent: Monday, October 17, 2022 3:02 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ekta Verma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ekta Verma    /  (91) 9717094539    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi sir/ma'am,

Greetings of the day!!

We acknowledge your querry and like to assist you further.

Your order has been shipped successfully and handed over to the courier team.

As per their update it was found that your address was wrong so delivery failed.

Kindly validate your address so that it will be ease for us to deliver the order.

Beside this also share your alternate contact number so that at the time of the delivery invade one number not connected then team can connect you over the alternate number so that further delay can be avoided.

Appreciate your patience and further understanding.

Thanks and regards,
With warm wishes
Ekta Verma
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Greetings of the day!!

We have read your querry and get this check for you.

First of all please accept our apologies for the inconvenience this has caused to you.

In order to get this check kindly share the images of the product where you found scratches and invoice in the e-mail mentioned over the product.

You can also share them to us.

Kindly allow team some time so that they can do the needful to proceed ahead accordingly.

Once we get this check post we proceed either with the replacement or return and refund.

Till then humble request is to wait for the same.

Allow us 24-48 hours.

We shall get back to you with resolution on mail.

Appreciate your patience and further understanding.

Thanks and regards,
With best wishes.
Ekta verma