Subject: Fw: English Language Test - Ekta Verma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 17 Oct 2022 09:23:46 +0000

interview
________________________________
From: Ekta Verma <[email-masked]>
Sent: Monday, October 17, 2022 2:13 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ekta Verma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ekta Verma    /  (91) 9717094539    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Sir/Ma'am,

Greetings of the day!!

We acknowledge your querry and like to assist you further.

Like to inform you that your order has been shipped successfully and handed over to the courier team.

As per the update of the delivery executive the address is wrong.

Humble request is to kindly validate the address so that this can ease in delivery of your order.

Beside it kindly share your alternate contact number so that in case one number not connected then team can connect you over the alternate number so that further delay can be avoided.

Appreciate your patience and further understanding.

Warm regards and stay healthy.
Ekta Verma
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Amit,

Greetings of the day!!

We acknowledge your querry happy to assist you further.

We apologize for the inconvenience this has caused to you.

Kindly share the images of the same where the screen has scratches.

Beside it send the invoice and images of the product on the email mentioned over the product's invoice from your registered e-mail I'd.

Kindly allow the team some time to get this investigate.

Humble request is to wait for the 24 hours.

Once we get this check or validate with our team either we go ahead with replacement or return and refund.

Appreciate your patience and further understanding.

With best wishes
Ekta Verma