Subject: English Language Test - Mohammad Salim
From: Mohammad Salim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 04:45:27 -0400

| | Foreign Language Screening Test

Name | Mohammad Salim     /  (91) 9717475178    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello

Greetings of the Day,

We have recieved your concern about the status of your order.
We would like to inform you that our courier partner isn't able to locate your exact location. So that's why your order is still in transit.
We request you to please add some additional delivery instructions such as some landmark so that our courier partner is able to deliver your order correctly to you as soon as possible.

Thank you for Contacting us.

We look forward to seeing you soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

Greetings of the Day,

We are sorry to hear that you received a damaged product and we sincerely apologize for the issue which you had faced regarding this order.

We are creating a free replacement for you and also arranging a hand to hand pick up for returning the old product to help you out in this issue.

We hope that this resolution will work for you.

Please reach back to us for further queries regarding this issue.

Thank you for contacting us.

We look forward to seeing you soon.

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