Subject: Fw: English Language Test - Ronika Ghansyala
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 17 Oct 2022 08:41:11 +0000

interview
________________________________
From: Ronika Ghansyala <[email-masked]>
Sent: Saturday, October 15, 2022 9:43 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ronika Ghansyala

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ronika Ghansyala    /  (201306) 8506037556    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi  <customer name>,

Thankyou for your recent order placed on  <order date> for <order amount>.

We are sorry for the inconvenience caused.

This is to inform you that the order placed by you is still with the courier company as acording to the courier company customer address is wrong .

Kindly provide the appropriate address so that courier could be delivered.

Thanks and regards,

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi <customer name>

Thankyou for contacting us.

We are extremely sorry for the inconvenience caused.

With regards to your concern we would like to inform you that your complaint regarding the TV cabinet has been raised. Therefore, we  are forwarding your concern to our relevant team with request to provide you new unit and we will get back to you as soon as possible.

Thanks and regards,

Homebox Team