Subject: English Language Test - Rohit Nautiyal
From: Rohit Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 03:56:25 -0400

| | Foreign Language Screening Test

Name | Rohit Nautiyal    /  (+91) 9717339509    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is in reference to your email dated .....

We regret the inconvenience caused.

As per our records, our courier partners tried to deliver your order # , however unable to reach you, due to address incomplete/wrong.

We would request you to please share the complete address, for the courier to arrange the delivery of the mentioned order. Bk

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer ABC

We Regret the inconvenience caused.

We want to emphasize that we consider adherence to compliance our moral and we strongly believe that it reinforce our commitments to our customer, as we ensure that their interests are protected to all times with respect to their purchase.

We can understand that the particular issue caused you inconvenience.

Going further we are arranging a replacement of the mentioned item and will ensure that the some does not happen again.

In the further, our focus will be on a maintaining utmost accuracy when it comes to the quality of the product. So that this situation won't repeat itself.

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