Subject: English Language Test - ATUL mishra
From: ATUL mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 03:54:50 -0400

| | Foreign Language Screening Test

Name | ATUL mishra    /  (+91) 8800512093    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
We sincerely appologise to you for the delay in delivery of the product you ordered with us
Wrong address have caused the delays in our operations. We would like to further assist you with Correct address

Regards
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Thank you for bringing this problem to our attention.We are sorry for any inconvenience this may have caused.After inspecting the product we will further assist you

Regards
Thank you

| |