Subject: Fw: English Language Test - Abhishek Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 17 Oct 2022 07:37:32 +0000

interview
________________________________
From: Abhishek Singh <[email-masked]>
Sent: Monday, October 17, 2022 10:59 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Abhishek Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Abhishek Singh    /  (+91) 9012561466    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir/Mam,

This mail is in response  to the e-mail received by you.

This email is regarding order which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by
contacting the courier company whose number is 9999999999 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.

Thank you,
Abhishek Singh
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Sir,

Thank you for contacting us about the cabinet has too many scratches . I am very sorry this has happened and wish to make it right for you.

I am sending a replacement product, which I personally inspected for damage before shipping.

I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future.

Thank you,
Abhishek Singh