Subject: English Language Test - Yashar Hashmi
From: Yashar Hashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 03:24:51 -0400

| | Foreign Language Screening Test

Name | Yashar Hashmi     /  (201309) 9871628529    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Customer the order you have made 14 days ago from our online store has been shipped and handed over to courier company same day. The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.

Please kindly go through your order and check the address that you have mentioned if it's correct.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Mr Abdul we are really sorry that you have face such a inconvenience. If you have the warrenty card of the product we will surely replace it with other one I'm moving forward your concern to our team.

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