Subject: English Language Test - Sonal Sharma
From: Sonal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 11:36:49 -0400

| | Foreign Language Screening Test

Name | Sonal Sharma    /  (110059) 8368122965    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey
Thankyou for reaching out to us We want to inform you that your package  is being returned to babyshop.com because it was wrong delivery address that's why your order is cancelled. you can place new order or we will refund your money please let us know if you want refund we need your bank account detail for further information please contact us.

We would like to personally apologize for the unexpected cancellation in receiving the products that you’ve ordered. We appreciate your patience and we can assure you that we do our best.

With love
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey
Thank you for reaching out to us!
Sorry for your inconvenience i want you to let you know as you mentioned in emale your recent order of tv cabinet is detected we will replace your order as soon as possible. If you want to return your order or get refund back you need to share bank detail with us.

We would like to personally apologize for defect in receiving the products that you’ve ordered. We appreciate your patience and we can assure you that we do our best.
Thankyou
Team homebox

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