Subject: Re: English Language Test - Gaurav Chauhan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 15 Oct 2022 05:40:21 -0700 (MST)

sound ok,experience of 2.7y,stay in Noida,notice period-15 days,salary-24k,need sometime to think 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, October 14, 2022 6:18:58 PM 
Subject: Fw: English Language Test - Gaurav Chauhan 

interview 

From: Gaurav Chauhan <[email-masked]> 
Sent: Wednesday, October 12, 2022 3:23 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Gaurav Chauhan 

	
	
			Foreign Language Screening Test 
		
	Name 	Gaurav Chauhan / (201301) 8588990976 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Rohan, 

Greetings of the day! 

Hope you are doing fine. 

We are writing you this email regarding the order for (Product title) with order number 12345. 

We sincerely apologize for the inconvenience caused to you. 

I would like to inform you that we tried to deliver your order on 28th, September but our courier partner was not able to find your address. 

We would like to offer you the below alternatives: 
1. Deliver the order on another address 
2. Refund 

Kindly provide us a new address if you wish to proceed with the delivery. 

Looking forward to hearing from you soon. 

Wish you a good day! 

Kind regards, 

Gaurav Chauhan 

Babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Greetings of the day! 

Hope you are doing fine. 

We are writing you this email regarding the order for (Product title) with order number 12345. 

We deeply regret the inconvenience caused to you. 

As you are a valuable customer to us, we are immediately proceeding with the replacement of your TV Cabinet. 

Kindly note that the replacement is scheduled for 7PM today. 

We promise, we will try to minimise such incidents in the future. 

Feel free to ask if you have any further queries. 

Wish you a good day. 

Kind regards, 

Gaurav Chauhan 

Homebox