Subject: Re: English Language Test - Annoo Tiwari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 15 Oct 2022 04:54:54 -0700 (MST)

sound average stay in Gaziabad,2.5y of experience in chat,can work with us only after Diwali,last salary -23k 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, October 14, 2022 6:21:16 PM 
Subject: Fw: English Language Test - Annoo Tiwari 

interview 

From: Annoo Tiwari <[email-masked]> 
Sent: Wednesday, October 12, 2022 1:07 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Annoo Tiwari 

	
	
			Foreign Language Screening Test 
		
	Name 	Annoo Tiwari / (+91) 7408304748 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 
Greetings for the day, 
From- babyshop.com 
Sub- reply to non delivery of the order 
I would like to inform you that order has been shipped however it has not been delivered yet as the address is showing wrong as per courier. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. 

Extremely sorry that you had to go through this experience with us. 

Thanking, 
Regards, 
Babyshop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 
Greetings for the day, 
From- babyshop.com 
Sub- product rated issue, 

Sorry for the inconvenience, as you have mentioned that there are many scratches on TV cabinate. 

We would like to take the request for the replacement as you are very valuable customer for us. You will receive the TV cabinet within 3 to 5 working days. 

Extremely sorry that you had to go through this experience with us. 

Thanking, 
Regards, 
Babyshop.com