Subject: English Language Test - Divyam Jalan
From: Divyam Jalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 07:08:06 -0400

| | Foreign Language Screening Test

Name | Divyam Jalan    /  (+91) 9870954913    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mrs. Smith,

We wanted to send you an update on the recent order you placed with us. We've just learned that there has been a carrier delay in your delivery area. This is because according to the courier service your address is wrong. As a result your package did not arrive on the estimated date we gave you when we shipped your order.  You may also find that tracking information is unclear, or isn't updated right away.

Firstly please update the delivery address with a proper landmark. We're very sorry if you experience this delay, and we wanted to let you know as soon as we learned about it. We are working directly with the carrier to minimize the impacts, but we don't want you to worry.

If you wish to see the latest tracking of any of your orders with us, visit our order status page here at any time.

Thank you for your patience during this time. If you have additional questions, please contact us at our Customer Service portal. We're here to help!

Thank you again for choosing babyshop.com, and all the best for this Holiday season!

Divyam Jalan

Customer Service

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Thank you for reaching out to us about your return/refund request for your purchase of a TV cabinet.

I’m very sorry to hear that the TV cabinet was not up to your expectations. We do our work with pride, and it’s always our intention to provide every customer the best experience possible.

We’ve taken a serious look into the matter and discovered that there have product handling issues while shipping. This was our fault, and we accept full responsibility.

To fix our mistake, we’d like to offer you a replacement of the product as a token of our regret for the inconvenience this has caused you. Our courier partner is working on the same and they will contact you.

Once again, we apologize for your less than satisfactory experience and would welcome any further feedback that can help us improve in the future. We value your opinion and hope that we can serve you again sometime in the future.

Sincerely,
Divyam Jalan
Homebox team

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