Subject: English Language Test - Mohammad Umair
From: Mohammad Umair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 05:44:16 -0400

Foreign Language
Screening Test

Name

Mohammad
Umair     /  (+91) 9205838343
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi XYZ,

I'm really sorry for the inconvenience caused to you.

As I can check in my system the given address was not correct our logistic
partner tried to deliver, But courier boy found the address was not yours.

Please provide a correct address so we can make second attempt tomorrow.

We are always here to help you.

Thanks And Regards -ABC

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi XYZ

I'm really sorry for the inconvenience caused to you.

I understand your concern that you have received scratched cabinet, This is not
the experience we intend to give to our customers.

I would request you to attach the picture of scratched cabinet in reply of this
Email and please provide the shipping address for replacement So I could create
a replacement at no cost.

We are always here to help you

Thanks and regards -ABC