Subject: English Language Test - Deepak Tyagi
From: Deepak Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 03:47:18 -0400

| | Foreign Language Screening Test

Name | Deepak Tyagi    /  (91) 9911551458    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Your concern is related to status of your order.
As we checked our delivery boy reached your address but address you mention was wrong.
Kindly confirm the address and share the correct address with us.
So, we can deliver your order at updated address.

Thanks
bodyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Your concern was related to return and replacement.
Sorry, for the issue you faced with the product.
Kindly, share the images of scratches on the TV cabinet.
So. We can check the TV cabinet scratches.

Thanks
Homebox team

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