Subject: Fw: English Language Test - Sonali Devi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 14 Oct 2022 12:49:45 +0000

interview
________________________________
From: Sonali Devi <[email-masked]>
Sent: Wednesday, October 12, 2022 2:43 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sonali Devi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sonali Devi    /  (91) 7290878853    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer.

Greetings from babyshop!

Thanks for contacting us. This mail is regarding the order number DFT57098754321. Be rest assured we are here to help you.

We regret to inform you that our courier part is facing issues in delivering your order as the address is incorrect. We would request you to please share your correct address and an alternate mobile number so that we can forward the same to our relevant team.

We will try our best to deliver your order as soon as possible.

Thank you for your patience and understanding.

Regards
Team Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,

Thank you for your response. We will surely help you out.

We are really sorry that you are dissatisfied with the product delivered to you. Kindly consider this incident as an exception of our services.

You may raise a return/ replacement request via my order section. Kindly raise a return for the defective product and team will get back to you soon.

Thanks you for understanding.

Team
Homebox