Subject: Fw: English Language Test - Laiba Khan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 14 Oct 2022 12:49:18 +0000

interview
________________________________
From: Laiba Khan <[email-masked]>
Sent: Wednesday, October 12, 2022 3:00 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Laiba Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Laiba Khan    /  (91) 8052925990    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello sir/ma'am.

I am sorry for the inconvenience that is caused to you but as per request,your order of one hand bag is already shipped from us and it also got handed to the courier company and i want to inform you that the address you have provided wasn't correct,so the courier partner wasn't able to deliver that on time.
Kindly provide us with correct address of your place so that your order reaches you as soon as possible.if you have any queries you can revert back us.
Thankyou.
Happy shopping.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello sir.
Firstly,we are sorry for the inconveniences.
We have acknowledged your request for the replacement of your TV cabinet and you may receive the delivery of your new TV cabinet within three-four working days.
If you still have any queries you can get back to us anytime.
Thankyou.