Subject: Fw: English Language Test - Anoop Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 14 Oct 2022 12:48:13 +0000

interview
________________________________
From: Anoop Singh <[email-masked]>
Sent: Wednesday, October 12, 2022 4:13 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Anoop Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Anoop Singh    /  (110084) 7042221124    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To:[email-masked]
From:[email-masked]
Subject:Reply to non-delivery of the order

Respected Mam,

This mail is in response to the mail received by you on 10.10.2022

This email is regarding the order No.ABCDEF12345 which was supposed to have reached you by now.
Unfortunately,the courier company could not carry on with the required process as the address was wrong.I would be grateful to you if you could send us the correct address with two contact numbers as to the person whom we can contact while making the delivery.
Another way of completeing the order is by contacting courier company whose number is XXXXXXXXXX and providing him with your extact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.

Thanking You,
Company

Customer Service Representative
ANOOP SINGH.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To:[email-masked]
From:[email-masked]
Subject:Reply to replace or refund.

Respected Mam,

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your [product name].

In the meantime, please accept this replacement product [link] that I've personally assessed for performance.

We'd like to offer our sincerest apologies for any inconvenience this may have caused. We hope you continue to enjoy using our product, and we are happy to answer any questions or concerns you may have.

Please feel welcome to contact our support team at XXXXXXXXXX or reply to this message, and we'd be more than happy to help.

Thanking You,
Company

Customer Service Representative
ANOOP SINGH.