Subject: Fw: English Language Test - pragya sisodiya
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 14 Oct 2022 12:47:00 +0000

interview
________________________________
From: pragya sisodiya <[email-masked]>
Sent: Wednesday, October 12, 2022 4:35 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - pragya sisodiya

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    pragya sisodiya    /  (201307) 7004516989    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Pragya sisodiya,

We are sorry that the delivery of your handbag has been delayed.
This email is regarding order number INBF329846433 which was supposed to have reached you by now. Unfortunately, our delivery boy is unable to find your location and contact you because the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 98******* and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

To track the updates while we work on your order, please go to the ‘Order details’ page by visiting the ‘My Orders’ section here

Regards,
Customer support
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Hope you are well. I'm checking in to see if you have any questions or need any help with our product. We regret that you have received a defective product.
It seems due to a very large number of order this season, this product might have slipped through. In case you want a replacement you will need to wait for a few weeks, since we dont have any pieces left. So, we regret we will be unable to offer you a replacement in case you want one immediately. However , I talked to this seller and can try to deliver within 2-3 weeks.

Regards,
Customer support
Homebox Team