Subject: Fw: English Language Test - Asholu Ringa
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 14 Oct 2022 12:43:58 +0000

doubt but interview
________________________________
From: Asholu Ringa <[email-masked]>
Sent: Thursday, October 13, 2022 4:18 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Asholu Ringa

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Asholu Ringa    /  (+91) 9612965200    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi dear customer,

Thank you for reaching out!

Regarding the status of your order, our courier service attempted to deliver your order, but it appears you have given an incorrect address. So, I would like to suggest you go to your account setting on our website babyshop.com and change your address and order the product again.

If you have any more query or issue, please let me know. I'll be happy to assist you.

Have a great day.

Customer care, babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

We are very sorry you had an unpleasant experience with our product. It is a top priority to ensure our customers the best experience in our company. We apologize again for the inconvenience: we assure you that our team is working very hard to look into the matter and replaced the product with a new unit.

Thank you for your patience and kindly let us know if you come across any other issue.

Best regards,
Homebox team.