Subject: Fw: English Language Test - Rashika Pandey
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 14 Oct 2022 12:42:41 +0000

interview
________________________________
From: Rashika Pandey <[email-masked]>
Sent: Wednesday, October 12, 2022 7:47 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Rashika Pandey

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rashika Pandey    /  (+91) 7509263474    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Client,
Greetings for the day!

This email is in response to the email received by you.

This email is regarding order number (####123ab) which was supposed to have reached you by now. Unfortunately, our courier company could not complete the delivery process as the provided address was wrong. I would be grateful if you could share a contact number of a person whom we can contact while making the delivery.

Another way of completing the order is by contacting the courier company through email ([email-masked]) and number (122xxx5677) and providing them with your exact location, or you can collect your order by going there.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Company Name,
Customer Service Representative
Rashika Pandey
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,
Hope this mail finds you well!

This email is in response to the email received by you.

We received mail from your end and want to inform you according to the Replacement policy for the Tv Cabinet our team members will come to collect the product(Tv Cabinet) in the next 5-6 working days. Once the Tv Cabinet reaches the warehouse, we'll process the same brand of Tv Cabinet on the same day to your address.

Extremely sorry for the experience you had to go through.

Thanking You,
Homebox Team,
Customer Service Representative
Rashika Pandey