Subject: Fwd: Arabic Language Test - ALI ALBOUTI
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 14 Oct 2022 01:53:47 -0700 (MST)

Please acknowledge, thanks 

From: "ALI ALBOUTI" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, October 12, 2022 4:46:35 PM 
Subject: Arabic Language Test - ALI ALBOUTI 

	
	
			Foreign Language Screening Test 
		Name 	ALI ALBOUTI / (603203) 7381001653 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello (cx name) 

Thank you for getting in touch with us. 

We do apologize for the inconvenience caused to you. 

As we have updated from our courier team, team tried to contact you on your address, but it was not correct. 

In order of that please share your full current address (home number, street, area and city) with google map that we can do the needful 

We appreciate your cooperation and patience. 

Your friend 
…team 

مرحبًا ( اسم الزبون) 

شكرا لتواصلك معنا 

نحن نعتذر عن الإزعاج الذي سببناه لك. 

نظرًا لأننا قمنا بالتواصل مع فريق البريد السريع لدينا ، فقد حاول الفريق الاتصال بك على عنوانك ولكن لم يكن صحيحًا. 

من أجل ذلك ، يرجى مشاركة عنوانك الحالي بالكامل (رقم المنزل والشارع والمنطقة والمدينة) مع خريطة جوجل التي تمكننا من الوصول لموقعك 

نحن نقدر تعاونك وصبرك. 

صديقك 
فريق ... 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi dear Customer 

Thank you for contacting us and giving us opportunity to serve you ! 

We sincerely apologise for the situation you have gone through ! 

Please share pictures which clarify the exact issue with item with short video that we can check the matter with concerned team and get back to you with resolution. 

We are looking forward to hearing from you 

Your family 
…team 

مرحبا عزيزي العميل 

شكرا لك تواصلك معنا ومنحنا الفرصة لخدمتك 

نعتذر بصدق عن الموقف الذي مررت به 

يرجى مشاركة الصور التي توضح بدقة المشكلة مع المنتج المتضرر مع مشاركة فيديو قصير حيث يمكننا من التحقق عبره مع الفريق المعني والعودة إليك بحل مناسب . 

نحن نتطلع إلى الاستماع منك 

عائلتك 

…فريق