Subject: Arabic Language Test - Ali Adil
From: Ali Adil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Oct 2022 02:02:51 -0400

| | Foreign Language Screening Test

Name | Ali Adil    /  (0091) 8800416778    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Your shipment has been delivered to the wrong address,as it turns out the address shown on the courier is incorrect.Please send us the right address and we’ll gladly ship it back to you.

Thank you,
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for your email.A team will will be arriving to your house just to check the cabinet.If that is the case ,we’ll try to refund your money or replace the TV cabinet with a new one.

Customer care executive

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