Subject: Fwd: Arabic Language Test - Saddam Nasser
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Oct 2022 21:52:45 -0700 (MST)

Hi, please acknowledge 

From: "Saddam Nasser" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, August 16, 2022 12:38:00 PM 
Subject: Arabic Language Test - Saddam Nasser 

	
	
			Foreign Language Screening Test 
		Name 	Saddam Nasser / (91) 8390014932 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

Thank you for showing interest in our products! 

I understand how frustrating this must be. 

However, I would like to assure you that your order was shipped and handed over to the courier the same day you placed the order. Unfortunately, the courier tried to reach you at the address which you mentioned, but the address, as per the courier, seems to be not correct. 

Kindly, recheck the your address that you want your order to be delivered to and inform us, and we will do everything we can to deliver your order very soon. 

Sincerely, 

Saddam Nasser 
The customer care executive 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Mr. Abdul, 

First of all, thank you for buying our product! 

For your complain, we are really sorry for you experiencing this with us. 

Kindly, give me some time to discuss your complain with my team, and I will come back to very soon. 

I appreciate your understanding! 

The best regards, 

The customer care