Subject: Tech Support Candidate - Rashika Pandey
From: Rashika Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Oct 2022 14:48:10 -0400

| | Tech Support Test

Name | Rashika Pandey
E-mail | [email-masked]
Phone Number | (+91) 7509263474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | B- Block, Noida Sector -16
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | My previous company provides services of applications, websites, etc. to clients, and I worked as an L1 tech support/Customer Success Executive, we first try to resolve issues, and bugs from our end then we'll coordinate with the internal technical team for it.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teevra Edtech Pvt LTd | Customer Success Executve | 20 Aug 2022 | 22,600
Previous Employer 2 | Extramarks Pvt Ltd | BDA | 30 Dec 2020 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - I try to refresh the web page.
2 - Clear the Cache memory and Cookies by going
into the setting option of browser.
3- Try to open the website in Incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Turn On your Bluetooth device.
2 - Go to mobile "Settings" and then open the "Bluetooth" option.
3 - Click on "new devices" and wait for a few seconds till your mobile scanning your Bluetooth device name.
4 - When your Bluetooth device name is visible, click on it.
5 - Now, the mobile will ask for permission to pair with your Bluetooth, allowing it for pairing.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factors to consider to become a good candidate for customer service or technical support job. First, I think who sees every problem as an opportunity. Second is communication skills, how to connect with and understand client's needs and wants and provide them a solution in a better way. Third deep product knowledge helps executives while coordinating with clients or internal teams. And Many more factors are required - Quick Response, experience, Calmness, Positive attitude, good listener, etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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