Subject: Arabic Language Test - Duaa Ali
From: Duaa Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 08:03:23 -0400

| | Foreign Language Screening Test

Name | Duaa Ali    /  (+91) 8488070985    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thank you for choosing our company, we are pleased to have you with us
Unfortunately, your provided address is wrong, so we were not able to approach you. Therefore, kindly send us your correct address so that we can resend the order again to you.
Again, we're sorry for the inconvenience,

Thank you for contacting us
Customer service

عزيزي العميل
شكرا لاختيار شركتنا ويسرنا تواجدك معنا
نتأسف لعدم تمكننا من تسليم طلبك وذلك لان عنوانك خاطئ
اتمنى ان ترسل لنا عنوانك الصحيح لكي نعيد إرسال الطلب من جديد الى عنوانك الصحيح

لا تتردد بالتواصل معنا في المستقبل
شكرا لتواصلك معنا
خدمة العملاء

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for choosing our company and choosing our products
We are sorry that you went through this situation, kindly send more information about the issue (such as pictures or short video) so that we can solve this problem as soon as possible.
Thank you for your patience and communication with us and we are glad to have you with us
Thanks, and regards
Homebox Team

عزيزي العميل
شكرا لاختيارك شركتنا واختيار منتجاتنا
نتأسف لتعرضك لهذه المشكلة ونتمنى ألا يتكرر هذا مرة أخرى
ارجو ان ترسل لنا التفاصيل كاملة مع الصور لكي نعمل على حل هذه المشكلة بأسرع ما يمكن
وشكرا على تواصلك معنا ولا تترد بالتواصل معنا في المستقبل
مع فائق التحيات
Homebox فريق

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